No mobile data after porting number from bt samsung s21+

[Whitmiester]

Hi can anyone help just switched from bt and ported my number over but can't get mobile data .

I have tried resetting network settings even did factory reset on 2 day old phone to no avail

[Chris_B]

@Whitmiester   You need to change the APN settings on the device. Please read THIS 

[Whitmiester]

Followed instructions in the link but still no mobile data

[Christopher_G]

Hi @Whitmiester

Welcome to the community.

If you go to Settings > General > About, does it pop up with a carrier update?

Chris

[Whitmiester]

No

[Whitmiester]

Been on to ee today they reckon it's a problem they've had since 31st march an d that they are working on it

[James_B]

Thanks for the update @Whitmiester

Is it an issue with the network in your area?

James

[Whitmiester]

No apparently it's the whole network

[James_B]

Hi @Whitmiester,

I'm not aware of any network wide data issues. Did they say it was related to your number port?

James

[Whitmiester]

No they said it was with new contracts since March 31st