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No info received on my switch

CurtL
Explorer

‎12-06-2020 09:30 PM

Applied a switch from Three to EE weeks ago. SIM card and bill received. But no start date info 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎13-06-2020 10:25 AM

Hi @CurtL.

 

Welcome to the community.

 

Did you give us your PAC to switch your number over?

 

If so, when was this?

 

Jon

0 Helpful
CurtL
Explorer
In response to Jon_K

‎13-06-2020 11:53 AM

Hi, PAC provide on 2/6. Chat with EE on the web he said I need to insert the new Sim to activate. It's activated of course but it's a new no. I cancelled the direct debit last night.

0 Helpful
Jon_K
Former EE Employee
In response to CurtL

‎13-06-2020 12:10 PM

Thanks @CurtL.

 

I'd recommend getting back in touch with our Customer Care team so they can check the current status of your number port.

 

Cancelling the direct debit won't end the contract, and could affect your credit score as the bills will continue to build up.

 

Jon

0 Helpful