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No dispatch email

Critchie
Investigator
Investigator

‎14-12-2020 02:23 AM

Hi, 

 

I ordered the iPhone 12 10 days ago and I’ve still not received a dispatch email? Can anyone tell me why this is.

 

thanks 

0 Helpful
15 REPLIES 15
Shinysinead
Investigator
Investigator

‎14-12-2020 02:28 AM

I'm the same, ordered 6 days ago.  I've track the order but it says it can't be tracked but there it says there are no delays to orders. I asked on the online chat but told I have to phone.  Can't get through on the phone. 

They've taken my deposit though!

0 Helpful
Profile closed
Not applicable

‎14-12-2020 02:29 AM

Hi @Critchie 

 

Welcome to the EE Community,

 

Have you checked your spam/junk mail?

 

Thanks,

 

David.

0 Helpful
Critchie
Investigator
Investigator
In response to Shinysinead

‎14-12-2020 05:19 AM

Me too! I paid £250 for an early upgrade so I won’t be letting this go till I find out where it is

0 Helpful
Critchie
Investigator
Investigator
In response to Profile closed

‎14-12-2020 05:19 AM

Hi, yes I have, no where to be seen

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Shinysinead

‎14-12-2020 09:57 AM

Hi @Critchie and @Shinysinead,

 

Welcome to the EE Community. 🙂

 

Were the phones you ordered in stock? Which models did you go for?

 

James

0 Helpful
Leanne2810
Established Contributor
Established Contributor
In response to Critchie

‎14-12-2020 10:12 AM

Becos ee have none in stock there bare face liers,, 

0 Helpful
Critchie
Investigator
Investigator
In response to James_B

‎14-12-2020 11:07 AM

I ordered the iPhone 12 white 

 

0 Helpful
PhoebeLobb
Visitor

‎14-12-2020 11:11 AM

I ordered mine the 28th November and still have received anything! 

0 Helpful
bigandyd25
Explorer
In response to PhoebeLobb

‎14-12-2020 12:04 PM

I ordered mine 23rd November and got the usual order confirmation but nothing else. Online chat with EE and told they had stock and should be getting delivery soon. This was last Wednesday as I have the transcript and told what looks like a complete pack of lies. Maybe the "Representative" should be sacked, named and shamed or both.

 

I have just tried the track my order and site is currently not working - probably overloaded by 100's of unhappy loyal customers trying to upgrade. Certainly not the company portrayed on TV.