No delivery date for upgrade order

[Katielaughlin]

I Upgraded on Tuesday, chose a plan with a £30 up front cost and I’ve had a confirmation email but no email about delivery of the new phone and the upfront cost hasn’t come out my back account yet, is this normal?

[Leanne_T]

Hi @Katielaughlin

Welcome to the community.

Which phone did you order?

Can you let me know the size and colour and I will check if this is showing in stock 🙂

Thanks.

Leanne.