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No confirmation Email

Jayhill97
Explorer

‎11-11-2020 12:24 AM

I placed my order for the iPhone 12 pro max on Sunday and the upfront cost has been taken out of my account but I still haven't received any form of confirmation of the order? I just want to make sure that the order has gone through and that I'm getting my Phone and would like to track my order. 

 

0 Helpful
3 REPLIES 3
Jon_K
Former EE Employee

‎11-11-2020 09:08 AM

Hi @Jayhill97.

 

Welcome to the community.

 

Have you checked your junk/spam folders?

 

Jon

0 Helpful
Jayhill97
Explorer
In response to Jon_K

‎11-11-2020 03:02 PM

Yes all folders have been checked and still nothing 

0 Helpful
Jon_K
Former EE Employee
In response to Jayhill97

‎11-11-2020 03:12 PM

Thanks @Jayhill97.

 

I'd recommend getting in touch with our live chat team so they can check your account and make sure your order has gone through.

 

They will be able to help you further with this.

 

Jon

0 Helpful