No Order Number/ Tracking Number

[ellicia1d]

Hello, 

I ordered my new device over the phone yesterday evening and have received a confirmation email however I have not received a tracking number of order number to allow me to track the parcel. 

I have checked the junk mail as well and nothing. 

Any help would be appreciated. 

[Jon_K · Accepted solution]

Hi @ellicia1d.

Was your order number not in your confirmation email?

If not, our Customer Care team will be able to access your account and provide you with this.

Jon

[Kieran89]

Good evening

im having the same issue. Placed my order on the website and there was an issue with my address so had to call yesterday (16/12/20) to replace the order. I had an email after with a confirmation saying my device would be delivered today however I didn’t receive a message from dpd with a 1 hour time slot and when I go onto the confirmation email I do not have a order number for me to track it

[Jon_K]

Hi @Kieran89.

Welcome to the community.

What have you ordered?

DPD will send you a text when your order is ready to be delivered.

If you don't hear anything by midday, I'd recommend contacting our Customer Care team again for an update.

Jon