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My order hasn’t arrived

Amy83
Investigator
Investigator

‎15-12-2020 08:48 PM

Hi iv ordered a upgrade on my tablet on the 17th of November I have been tracking order everyday and it’s still not showing it’s despatched how long does this noarmal take and will it still be coming ? As my phone arrived with in 7 days 
kind regards 

Amy

0 Helpful
5 REPLIES 5
Jon_K
Former EE Employee

‎16-12-2020 10:48 AM

Hi @Amy83.

 

Welcome to the community.

 

Have you had any communication from DPD?

 

Our Customer Care team may be able to give you more of an update than the online tracker.

 

Jon

0 Helpful
Amy83
Investigator
Investigator
In response to Jon_K

‎18-12-2020 07:37 AM

Hi 

no not had anything from them 

0 Helpful
Jon_K
Former EE Employee
In response to Amy83

‎18-12-2020 07:58 AM

Thanks @Amy83.

 

I'd recommend getting in touch with our Customer Care team for an update on this.

 

They will be able to access your account and let you know what is going on.

 

Jon

0 Helpful
Amy83
Investigator
Investigator
In response to Jon_K

‎18-12-2020 08:02 AM

Thank u 

0 Helpful
Jon_K
Former EE Employee
In response to Amy83

‎18-12-2020 08:04 AM

Let us know how you get on, @Amy83.

0 Helpful