No Option to Top Up via the App

LouisaBrown
Contributor
Contributor

Usually I top up my mobile each month by manually adding £10 via the app.  I don't want to set up a recurring top up.  

 

The option to add funds via the app appears to have gone.  

 

The link from the first page after you log in just says to set up a recurring top up, which it has done for some time.  

 

However, the top up and credit page, which I can normally top up is saying I have to go to EE Online.  This is a hassle to do on a mobile phone so I will have to resort to topping up via text (assuming that is still working!) 

 

Is this an issue with the app or a permanent (and inconvenient) change?

 

The cynic in me is glad I always top up right after my pack renews so I didn't get this annoyance at the last minute, where I would then miss the renewal while trying to fix this and be forced onto one of the new, and in my case very downgraded, new packs.

 

13 REPLIES 13

Yes, that is exactly what is missing from my app too.  No way to top up via the app, only to get directed to the website.  

 

In answer to @Katie_B I haven't uninstalled and reinstalled the app but I did check if it needed updating before I tried anything else.  It didn't need updating.  

Its been saying there's a problem try later.
I always top up via my ee app
Regards
Julie
Jon_K
Former EE Employee

Thanks @LouisaBrown.

 

I'd recommend getting in touch with our Customer Care team so they can check to make sure your account is set up correctly.

 

They will be able to help you further with this.

 

Jon

354-
Star Contributor
Star Contributor

Maybe it will be restored in the future versions; beyond 4.58 (Android).