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18-12-2020 05:09 PM
Hello
I ordered my Oppo phone on 25th nov.. Was promised the switch...still nothing, no text, no info. Called ee 3 times... one member of staff said it would be with me the next day.... 2 said it would be with me 14-25 days...... Its 25 days on tue. I am not happy what so ever. The communication is shocking (to say your a communication company also) YES i am on the right plan, i have checked 4 times! I want some truth as to what is going on here...... I assume i arnt getting this switch. Therefore, just be honest so you can have your phone back and i can spread the word that you are liars, and after being with you for 15 years, i can find a reputable company that doesnt lie!
19-12-2020 11:29 AM - edited 19-12-2020 11:30 AM
Hi @Bev897056,
Welcome to the EE Community. 🙂
Please allow 25 days from receiving your phone for your free gift to be delivered.
Thanks
James