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Nintendo Switch 2020

KillGil89
Explorer

‎11-12-2020 07:44 AM

I still haven't had a confirmation email about the Nintendo Switch I was supposed to be getting as part of my package. I was told it would be 2 weeks till I got a confirmation email and it's been nearly 3. Has anyone else had this problem? Should I phone EE?

0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎11-12-2020 07:57 AM

Hi @KillGil89 

 

Best phone EE and check although it's normally just posted out 14-28 days after your initial 14 day cooling off. The SMS is to tell you when it's to be delivered by DPD.

 

You can call EE CS on 150 and check. 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Craigat
Investigator
Investigator

‎11-12-2020 02:32 PM

I am waiting for my one as well. I got text Monday saying being processed but other then that nothing.

GL22
Contributor
Contributor
In response to Craigat

‎11-12-2020 05:48 PM

I got my text Tuesday telling me dpd would be in touch about delivery so I called up support today about it and the text is from an automated source that's gets sent out after a certain number of days even if the switch hasn't been sent to dpd 

KillGil89
Explorer
In response to Northerner

‎11-12-2020 06:33 PM

Thanks for the reply, I gave them a ring, but they couldn't really give me any more information that what you've just given me. I hadn't had a text or email or heard anything, so I was just worrying. It'll come one way or another I just have to be patient and wait

GL22
Contributor
Contributor
In response to KillGil89

‎11-12-2020 07:05 PM

Normally the first text you get should be the terms and conditions that is usually sent withing 5 to 7 days from your order besides that they don't really give you any other confirmation but I was told they are working through a backlog of orders especially with the ps5 release so hopefully its just a slight delayed 

0 Helpful