New sim card

[Pedman]

Hi all I need a new SIM card but don’t want to keep my old number,will all my photos apps etc be lost

[Chris_B]

@Pedman  If you need a new SIM card are you on contact or PAYG ?    

If your on PAYG just get a new sim.  If your on contract you’ll need to request a new SIM card and you’ll retain your number, you will then

 have to request a change of number by calling customer services and you might be charged to change numbers.  

 The information on your device has nothing to do with the sim in your device. 

[Pedman]

I’m on a contract so I’ll have to contact them I suppose 😀thanks for your help

[Chris_B · Accepted solution]

@Pedman  You can request a new sim via the my EE app.   It’s in settings>device and sim>replace sim. If your current sim isn’t working you’ll need to call if it is you can request a new sim via the app.   This will not give you a new number only calling customer services and requesting a new number will get you a new number.   I believe the charge is £35.