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New phone not delivered and no text updates

Bentherules
Investigator
Investigator

‎05-10-2019 05:48 AM

Iv not received my new phone and Iv has no text upgrades. I cannot call as I’m currently abroad and the phone is an upgrade to my daughters number who’s been home 3 days now wAiting for it. It was supposed to be delivered in 1 working day. The contract has started yet no phone has been delivered 

3 REPLIES 3
James_B
EE Community Support Team

‎05-10-2019 12:54 PM

Hi @Bentherules,

 

Welcome to the EE Community. 🙂

 

Which phone did you order?

 

Have you received any tracking details from DPD?

 

Thanks

 

James

0 Helpful
Bentherules
Investigator
Investigator
In response to James_B

‎05-10-2019 02:27 PM - last edited on ‎05-10-2019 04:11 PM by EE Community Moderator

Received nothing at all

Kind Regards

Ben

Site: xxxxxxxxxxxxx
Email: xxxx@xxxxxxxxxx
Office: xxxxxxxxxx
Mobile: xxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

James_B
EE Community Support Team
In response to Bentherules

‎05-10-2019 02:33 PM

Which phone did you order @Bentherules?

 

Thanks

 

James

0 Helpful