New phone - Unable to get through to customer service

Mcfarll91
Visitor

‎28-08-2020 02:09 PM

Hi I just completed an upgrade for new IPhone 11 and it has asked me to call customer service to finalise details. I’ve been trying for hours and can’t get through, and phone was meant to be delivered tomorrow. Will this delivery still go ahead tomorrow? I desperately need it!

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Leanne_T
EE Community Support Team

‎28-08-2020 03:16 PM - edited ‎28-08-2020 03:17 PM

Hi @Mcfarll91

 

I am sorry to hear you have been unable to contact us, you will need to speak to the team to get this looked into and make sure the device is dispatched.

 

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

 

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

 

If you continue to hold you will be connected with a member of the Mobile Care team when they are available.

 

Let me know how you get on.

 

Leanne.

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