New customer

[Brad1716]

Ordered a new phone on Monday

Haven’t heard anything so contacted EE and they said they haven’t got that in stock and can’t give me any indication of when it will be in stock. 

they offered me a lower model for the same price!!

the phone I wanted is still in the shop now for people to buy.

I have a pac code that will expire if I don’t switch over shortly.

as a new customer I can’t believe the poor service.  Surely I should be offered an equivalent phone or better for the same price, not a model that has a lot less memory.

[Northerner]

Hi @Brad1716 

You wouldn't be offered a better handset, or you will need to wait for the one you have ordered. 

Given the current world situation manufacturing is reduced.

You can track your order via EE order tracking.

Thanks

[Brad1716]

Can’t track my order as the code I was given doesn’t work.

Sent from my iPhone

[Christopher_G]

Hi @Brad1716

Welcome to the community. Sorry to hear you haven't received your phone yet.

Which phone did you order? How long have you got left on the 30 days your PAC is valid for?

Chris

[Brad1716]

Thank you for your msg.

iPhone XR256Gb

2 to 3 weeks left.

The problem is buying a phone that says it will arrive in a week, then not receiving any communication so I chased it up, then told it won’t and they have no idea when it will arrive.  Also in the initial 2 week window of taking out a contract when does that actually start?

Thanks

[BrendonH]

If your PAC code expires all you need to do is ask for another PAC code from your current network.