Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

New customer

cassid2013
Visitor

‎07-09-2021 05:58 PM

I'm a bt customer with there broadband,line,and currently have 3 mobile contracts. Looking to get a 4th but now have to go through ee to get the newer phones. Went to place order for the iPhone 12 and entered all my details etc  ut at checkout I was asked to register, so I did but now it takes me to my ee and won't allow me to complete the order, just keeps asking g me to add my number (which I obviously don't have yet)

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎08-09-2021 08:00 AM - edited ‎09-09-2021 09:21 AM

Hi @cassid2013

 

Thanks for coming to the community. 

 

Can you try going to the EE Shop, if you are shown as logged into a My EE account, try logging out and placing the order, does this work? 

 

You should not need a My EE account unless you select existing customer 🙂

 

Leanne.

0 Helpful