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New customer - SIM not received

SquiddyUK
Visitor

‎04-05-2020 01:41 PM

Hi,

 

I signed up as a new customer on Friday 24th April.

 

I received confirmation of the order and that the SIM was "being sent out - typically arriving in 3-5 days".

 

It is now Mon 4th May and i still haven't received the SIM but i have received two other letters, one being confirmation of my direct debit setup and the other being the first bill.

 

How can i track the status of the SIM?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎04-05-2020 02:19 PM

@SquiddyUK   You should of had the sim by now,  you’ll need to call customer services about this so a replacement SIM card be sent out to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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