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New Sim, Number and Contract

Jimbo111
Explorer

‎05-09-2020 10:37 AM

I just requested an added sim so my son can have a phone line using my old phone. I didn’t realise that I could share my data and bought a contract that cost a lot more than if I had took a lower priced data contract and shared my data as I have tons. I only did this a few days ago. Am I able to keep the card but get the lower contract and use my data as it is literally half the price and a waste of money considering I don’t even use half of my own data?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎05-09-2020 10:44 AM

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jimbo111
Explorer

‎05-09-2020 11:07 AM

Thank you. But what if I want to keep the SIM card but just want to change the contract down. Can that be done??

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Jimbo111

‎05-09-2020 11:46 AM

You can't downgrade. You have to cancel & reorder.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful