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New SIM Showing As Invalid

McMurtrie4
Explorer

‎18-09-2020 09:26 PM

I've had my new SIM-only SIM delivered tonight but the handset declares it to be invalid. The handset is locked to Orange but I was assured by an EE live chat operative earlier in the week that EE SIMs now work with such devices with no need to unlock. Is that actually the case & I just need to wait longer or have I been sold a pup?

0 Helpful
2 REPLIES 2
Chris_B
Grand Master
Grand Master

‎18-09-2020 09:49 PM

@McMurtrie4  If it’s a device that’s locked to the orange network it will need to be unlocked use the EE network as they are separate networks. 

0 Helpful
McMurtrie4
Explorer
In response to Chris_B

‎18-09-2020 09:58 PM

Cheers. Good to know their live chat employees know what they're talking about ...

0 Helpful