New SIM Showing As Invalid

[McMurtrie4]

I've had my new SIM-only SIM delivered tonight but the handset declares it to be invalid. The handset is locked to Orange but I was assured by an EE live chat operative earlier in the week that EE SIMs now work with such devices with no need to unlock. Is that actually the case & I just need to wait longer or have I been sold a pup?

[Chris_B]

@McMurtrie4  If it’s a device that’s locked to the orange network it will need to be unlocked use the EE network as they are separate networks. 

[McMurtrie4]

Cheers. Good to know their live chat employees know what they're talking about ...