Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

New Contract with Unlocked phone

fromredtogreen
Explorer

‎02-10-2021 03:42 PM - edited ‎02-10-2021 03:44 PM

I regularly travel to the USA and require a dial SIM phone. It's a necessity as the second SIM is used for an AT&T US number.

 

I have no issue with the e-sim being locked to EE as I don't want to switch providers.

 

My current iPhone 11 with EE is out of contract and I want to upgrade to a 13 Pro. The killer issue for me is having the SIM locked.

 

I have heard a number of people say that when they upgraded they got an unlocked handset. Is this the norm?

 

Is it in any way possible to renew my contract with EE, get a new handset, and keep things as they are with a dual SIM setup?

 

Thanks

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎02-10-2021 04:16 PM

@fromredtogreen  There is no guarantee the device will be unlocked.    

But purchase it online and you have a 14 day cooling of period so at least you can check 

 

 

All devices from December will be sold unlocked.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎02-10-2021 06:58 PM

From Dec. 2021 all phones sold by networks will be unlocked by OFCOM edict.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful