New Phone.

belllj2
Explorer

‎01-10-2021 08:41 PM

Anybody else been tricked into entering a contract by shop a assistant? She told me she would save money on broadband. I entered contract as she'd saved me money. Over the last week I find useful extras have disappeared on broadband and landline. Decided to go to PAYG as this is what I asked for in first place. Now my broadband, landline, and mobile are in a mess thanks to her incompetence!

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4 REPLIES 4
Leanne_T
EE Community Support Team

‎02-10-2021 08:20 AM - edited ‎02-10-2021 08:20 AM

Hi @belllj2 

 

Thanks for coming to the community. 

 

Could you let me know what problems you are having with your broadband and which extras are missing? 

 

Speak soon. 

 

Leanne.

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belllj2
Explorer
In response to Leanne_T

‎02-10-2021 09:35 AM

Thanks.

 

I am awaiting top-up SIM for mobile phone, and awaiting contract to be cancelled.

 

I have somebody from BT working on my broadband and landline problems; hope to put it back to what it was before assistant messed it up.

 

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Leanne_T
EE Community Support Team
In response to belllj2

‎02-10-2021 09:38 AM - edited ‎02-10-2021 09:38 AM

I see @belllj2 

 

Please keep me updated. 

 

Hope this is sorted soon for you. 

 

Leanne.

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XRaySpeX
EE Community Star
EE Community Star
In response to belllj2

‎02-10-2021 06:28 PM

Any BB & landline extras are provided by EE. An OR eng coming round can't put them back. They only work on the connection.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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