New Phone.

[belllj2]

Anybody else been tricked into entering a contract by shop a assistant? She told me she would save money on broadband. I entered contract as she'd saved me money. Over the last week I find useful extras have disappeared on broadband and landline. Decided to go to PAYG as this is what I asked for in first place. Now my broadband, landline, and mobile are in a mess thanks to her incompetence!

[Leanne_T]

Hi @belllj2 

Thanks for coming to the community. 

Could you let me know what problems you are having with your broadband and which extras are missing? 

Speak soon. 

Leanne.

[belllj2]

Thanks.

I am awaiting top-up SIM for mobile phone, and awaiting contract to be cancelled.

I have somebody from BT working on my broadband and landline problems; hope to put it back to what it was before assistant messed it up.

[Leanne_T]

I see @belllj2 

Please keep me updated. 

Hope this is sorted soon for you. 

Leanne.

[XRaySpeX]

Any BB & landline extras are provided by EE. An OR eng coming round can't put them back. They only work on the connection.