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Never got my data boost

Philsim
Investigator
Investigator

‎02-03-2021 08:08 PM

I also never got my 5GB data boost on my ee mobile when I took out ee fibre broadband on 28/06/2020. I got in touch 3 months ago and they promised to add it on but still not got it added on 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎02-03-2021 08:11 PM

Did you give them your mobile no. when you signed up for BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Philsim
Investigator
Investigator
In response to XRaySpeX

‎02-03-2021 10:52 PM

Sent from my Galaxy
Yes. I have been with ee mobile for years. I was told I would get a 5GB boost in the shop and it's on the contract I have in front of me when I took out broadband with them . I rang them months later to ask where it was and they said they would get it sorted and it still has not happened .
James_B
EE Community Manager
EE Community Manager
In response to Philsim

‎03-03-2021 07:58 AM

Hi @Philsim,

 

I'm sorry to hear your data boost hasn't been added. Please get in touch so our Customer Care Team can help.

 

James

0 Helpful