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Netflix smart benefit activation link missing

jp73
Investigator
Investigator

‎01-09-2021 11:24 PM - edited ‎01-09-2021 11:27 PM

Paid for a Galaxy Z Fold 3 on a two year contract with Netflix smart benefit and waiting for the phone to be back in stock for shipment. Soon after the payment went through, I received a text from EE with a 6-digit pin (with 30 mins expiry warning), however I did not receive any activation link from Netflix.

 

I've tried downloading the Netflix app on my current phone and entering the PIN into the gift code section but it did not work.

 

How can I receive the Netflix activation link? Do I need to wait for the Fold 3 to arrive and my new contract to become active? Many thanks.

 

edit: in My EE (app and web browser) the Netflix smart benefit is also missing in Add-ons & Benefits section. And also how can I receive a new pin for activation? Obviously the one I received earlier has expired

0 Helpful
10 REPLIES 10
Leanne_T
EE Community Support Team

‎02-09-2021 08:41 AM

Hi @jp73

 

Thanks for coming to the community. 

 

Has your plan changed in your My EE account? 

 

Thanks.

 

Leanne.

0 Helpful
jp73
Investigator
Investigator
In response to Leanne_T

‎02-09-2021 08:46 AM

Thanks Leanne.

 

No it is still the previous plan.

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Leanne_T
EE Community Support Team
In response to jp73

‎02-09-2021 08:49 AM

Thanks @jp73

 

Once your plan changes you will get the links needed to set up your Netflix Smart benefit. 

 

This will change once your phone has been dispatched 🙂

 

Leanne. 

jp73
Investigator
Investigator
In response to Leanne_T

‎02-09-2021 08:53 AM

Great - I will come back to this post again if there are any problems with it. Thanks @Leanne_T

0 Helpful
Leanne_T
EE Community Support Team
In response to jp73

‎02-09-2021 09:21 AM

No problem @jp73

 

Have a lovely day 🙂

 

Leanne.

 

 

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Kh959
Explorer
In response to Kh959

‎10-09-2021 09:08 PM

I've got netflix as part of my new contract. I've got a link on a text but it's asking me to select which netflix package and then setup bank details for payment. I'm not sure what I do to get it free, which it's supposed to bE?

0 Helpful
Kh959
Explorer
In response to Leanne_T

‎10-09-2021 09:10 PM

I got my text with the link but Netflix still ask for payment can you help? Is there a code?

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Christopher_B
EE Employee
In response to Kh959

‎11-09-2021 08:15 AM

Hi @Kh959

 

I hope you're well and having a nice weekend, other than this issue of course.

 

Can I just check, did you already have a Netflix account or have you set up a new account for your perk?

 

Thanks 

 

Chris

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jp73
Investigator
Investigator
In response to Christopher_B

‎25-09-2021 09:31 PM

I'm returning to this post because my phone finally arrived and I received an activation link from Netflix (sms) but no new activation code from EE, and it brought me to sign up. However it still asked for my payment method so I filled in my details and got charged.

 

On MyEE I can see under smart benefits that Netflix is activated, but I guess my newly set up account didn't get linked to EE? I signed up with the same email as the one on EE.

 

Any help will be appreciated thanks.

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