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Netflix smart benefit activation link missing

jp73
Investigator
Investigator

‎01-09-2021 11:24 PM - edited ‎01-09-2021 11:27 PM

Paid for a Galaxy Z Fold 3 on a two year contract with Netflix smart benefit and waiting for the phone to be back in stock for shipment. Soon after the payment went through, I received a text from EE with a 6-digit pin (with 30 mins expiry warning), however I did not receive any activation link from Netflix.

 

I've tried downloading the Netflix app on my current phone and entering the PIN into the gift code section but it did not work.

 

How can I receive the Netflix activation link? Do I need to wait for the Fold 3 to arrive and my new contract to become active? Many thanks.

 

edit: in My EE (app and web browser) the Netflix smart benefit is also missing in Add-ons & Benefits section. And also how can I receive a new pin for activation? Obviously the one I received earlier has expired

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10 REPLIES 10
Leanne_T
EE Community Support Team
In response to jp73

‎26-09-2021 07:03 AM

Hi @jp73

 

Thanks for coming back to the community. 

 

If you give us a call on 150, the team will be happy to help you get this set up 🙂

 

Let me know how you get on. 

 

Leanne.

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