NOT GETTING WHAT I PAY FOR!

[packo]

I bought the 120GB for £20 per month sim deal & have only been getting 60GB per month

[XRaySpeX]

Look in your Extras & Add-ons for the other 60GB. If it's not there, it's just a mistake by EE. It's happened to many new data plans. You will need to speak to CS to get it corrected.

[EssexBoyEE]

By all means check with CS but it can take a while to kick in as these deals are Double Data on current High Data Plans.

I looked into one for someone a while back (160gb) and they were only getting 80gb, a few days later it increased to 160gb.

A quick confirmation call to TS confirmed it can happen and can even take up to the next Monthly Allowance Refresh date.

[Leanne_T]

Hi @packo

Thanks for coming to the community. 

Do you have any extra data add-ons showing within your My EE? 

When did you purchase the plan? 

Thanks 🙂

Leanne.

[packo]

Hi,
     I've had a Sim contract since February 2020, I signed up for the 120 GB, for £20 offer, but I've always had only 60 GB of Data!
How can this be, when it clearly says in the EE App, I have 120 GB contract? 

Thanks

[XRaySpeX]

Look in your online MyEE Add-ons for the other 60GB.

[packo]

Hi,

     The only add on I've got is free London underground WiFi!

Can't find the other 60 GB anywhere?!

Thanks 

[Mod edit: Image rejected due to it containing personal information.]

[packo]

Hi,

    The only add on I've got (& never used), is the free London underground WiFi add on!

[Mod edit: Image rejected due to it containing personal information.]

[packo]

Sorry, I signed for my contract in February 2020.

Thanks