NEW COSTUMER

[graceofgod____]

HI there! 

On friday i have ordered my new phone as I am changing my network with you. 

I have passed the credit check and they agent that was assisting me told me that the phone will arrive on Monday and on Sunday (today) I would receive a txt message from the courier. However, the text never arrived. I took a off just because of the phone and I am afraid that will never arrive on time tomorrow.

It could happen that they would text me on the day that the device is arrived in the store? 

Please I am panicking as this is the first time for me ordering a phone online.

[Profile closed · Accepted solution]

Hi if it's going to store they would contact you when it's ready to collect.

[graceofgod____]

I hope so, cause I just have time tomorrow.

[Katie_B]

Good Morning @graceofgod____.

Thank you for coming to the community. 

I can see @Profile closed has provided you with some great advice. 

The store should contact you once your order is ready. 

Once you have collected, let us know what you think of your new phone :). 

Katie

[graceofgod____]

Hello, at the end yesterday (monday) 

I have called the CS and they told me that the phone was delivered on Saturday. 

I did not receive any text message but I went to the store and collect my phone after I called the CS. 

PS: I love ny bew phone ♡ 

[Profile closed]

@Sorcha @Katie_B can this be fed back to the relevant team that stores ain't informing customers when their phones are ready to collect.

I have read several posts about the same thing.

[James_B]

I'm pleased to hear you love your new phone @graceofgod____

@Profile closed - Yes, I'll feed this back right away for you.

James