Thanks

[Isus]

My name is Isus Dimov ,

And thanks for.that I still didnt get my phone and sim card but I was charged for my monthly payment 

Order from 23octomber 🙂 

Very bad reputation

[Chris_B]

@Isus  You’ll need to call customer services about this. 

[Isus]

Absolutely , but I already do that maybe 3times and I was in EE store where I put the option for delivery ... 

Very bad 

Thats just its not mistake...

[Leanne_T]

Morning @Isus

Thanks for coming to the community.

What device have you ordered?

Did you place your order in an EE retail store?

Speak soon, Leanne.

[Isus]

Huaweii Mate 20Pro with the offer before. (Watch and wireless charger 

Yes in EE store in Newry Northern Ireland im not happy whit the progress , from 23oct .... take my money for.monthly payment and nothing no sim car no phone very bad 🙂

[Jon_K]

Hi @Isus.

What did our customer service team say about your order?

Have you spoken to the store?

Jon

[Isus]

Yes , he told me that 

You still have nothing yet ... 

.....

[James_B]

Hi @Isus,

If your first monthly payment has been taken it means your phone has been dispatched.

Did you receive a text message with tracking details from DPD?

Thanks

James 

[Isus]

Absolutely NOTHINGGGGGGGG 

I have only the xkn number nothing else ... I vbeen.in store nothing still.nothinggggg im tired from things like that 

[James_B]

Thanks for confirming @Isus

What did customer services say the status of your order was?

James