My upgrade

[Adam128]

Hi so I tried go upgrade my phone and it didn’t go though right, so I went onto the live chat i though I sorted it and got my phone re upgraded, however I can’t see it find any sort off email to confirm my order or my phone now been delivered and also I play an upfront cost  

[Chris_B]

@Adam128  try looking in your spam folder,  

[Adam128]

I have been looking this was 2 days ago and I haven’t heard anything about my new upgrade

[Katie_B]

Hello @Adam128. 

Thanks for upgrading with us, I am sorry your first order was not right. 

If you have nothing in your Spam/Junk folder I would recommend either using our chat service or ringing customer care to ensure your upgrade is being processed and to check the email we have for you is correct.

Katie 🙂

[Adam128]

How to get onto the chat services can’t seem to find it

[Christopher_B]

Hi @Adam128

As you've already placed the order, the best thing to do is to call our customer care team so they can check the order.

Thanks 

Chris