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My sim card stopped

Ilyasfarhouni
Explorer

‎24-12-2020 10:58 AM

Hi sir my sim card stopped, dead not working anymore,  please i need help to get it back to work.

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎24-12-2020 11:04 AM

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Ilyasfarhouni
Explorer
In response to XRaySpeX

‎24-12-2020 11:40 AM

PAYS with Roaming 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Ilyasfarhouni

‎24-12-2020 11:50 AM

Where are you roaming?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Ilyasfarhouni
Explorer
In response to XRaySpeX

‎24-12-2020 11:51 AM

Morocco 

So can you reactive it or not 

No more chat 

Can you help or not، 

0 Helpful
Ilyasfarhouni
Explorer
In response to XRaySpeX

‎24-12-2020 11:54 AM - last edited on ‎24-12-2020 12:30 PM by EE Community Moderator

Put me through to support team 

With this mail

xxxxxxxxxxxxxx@xxxxx.xxx

Support mail is 

customer,complaints@ee.co.uk

But no one answer 🤔

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Ilyasfarhouni

‎24-12-2020 11:57 AM

@Ilyasfarhouni   This is a public forum not customer services and that email address is if you need to make a complaint.  This will not help you.     When did you last use that sim ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Ilyasfarhouni

‎24-12-2020 12:10 PM

Did you use that PAYG SIM for calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP