My pay as you go will not activate

SkyDemon
Visitor

‎19-11-2021 09:19 AM - edited ‎19-11-2021 09:22 AM

I brought the £10 5GB pack but it will not activate. When I call someone it says I have no credit. I have put the new sim in, but it still says I have nothing. Not sure what to do, I have never had a pay as you go before. Help plz 🥺

 

I was using a contract which ends the end of December, but the person who was paying for it, is not allowed contact with me, would that effect it?

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2 REPLIES 2
Katie_B
EE Community Support Team

‎19-11-2021 11:14 AM

Hello @SkyDemon. 

 

Welcome to the community. 

 

What reports back when you text AL to 150?

 

I don't believe the contract which is still running till December would affect your new pay as you go line. 

 

Speak soon, 

 

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎19-11-2021 11:33 AM

What does texting AL to 150 from it fully report verbatim (it is free)?

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