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28-04-2021 02:14 PM
Today I ordered a phone with a contract. The money was withdrawn from my bank account but I didn't get any order confirmation or payment. What should I do?
28-04-2021 02:23 PM
Today I ordered a phone with a contract. The money was withdrawn from my bank account but I didn't get any order confirmation or payment. What should I do? Thank you
28-04-2021 04:40 PM
Hi @AdrianB1984,
Welcome to the EE Community. 🙂
Did you place your order online? Have you checked your spam email folder?
Thanks
James
28-04-2021 04:58 PM
Thank you for your answer. Yes, the order was online. I have filled in all my details, shipping address and paid. After that, it redirected me to the EE homepage. I did not receive an e-mail or text message. Only money was taken from the bank. I checked spam and there is nothing either.
28-04-2021 05:06 PM
Hi @AdrianB1984,
Our sales team will be happy to check the status of your order if you get in touch on 0800 956 6000.
Thanks
James