Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Unlock code from EE not working as not my IMEI number

bar42
Investigator
Investigator

‎28-04-2021 01:03 PM

I bought my PAYG phone from an EE shop a few years ago. 

I called customer services weeks ago to unlock my phone as I am moving to another network.  They said I would get a code within 10 days.  I was very impressed to get a code within a couple of hours but it didn't work and when I re-read the email, the IMEI number in the email was nothing like the one I had given them.  Called customer services again on 14th April and was told I would get a new code but but I am STILL waiting.  My EE plan is due to be renewed tomorrow which I am not willing to do.  I am not happy at all.  

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎28-04-2021 03:00 PM

Hi @bar42

 

Welcome to the community, I'm sorry to hear that it's taking a while for your phone to be unlocked.

 

What make and model phone is it?

 

Chris

0 Helpful
bar42
Investigator
Investigator
In response to Christopher_G

‎28-04-2021 03:30 PM

Hi Chris,  Thanks for your message it is a Huawei P9 Lite

0 Helpful
Christopher_G
EE Community Support Team
In response to bar42

‎28-04-2021 03:43 PM

OK thanks, @bar42.

 

I've sent you a private message to get some information from you.

 

Chris

bar42
Investigator
Investigator
In response to Christopher_G

‎28-04-2021 03:47 PM

Thanks Chris, silly question how do I reply?

0 Helpful
bar42
Investigator
Investigator
In response to bar42

‎28-04-2021 03:49 PM

Ignore, that question, found it!

0 Helpful