My order is not recognised

[AntBarber]

Hi there, I ordered my daughters phone on 10th Feb, I have an email receipt. I'm currently working abroad on a ship and have no phone signal to ring up and confirm.

Help please, Im sick og my daughter asking where her phone is 🤣

[Jon_K]

Hi @AntBarber.

Welcome to the community.

Have you tried tracking the order using our online order tracker?

Jon

[AntBarber]

Hi Jon, I have, I've entered the 12 digit order number, the reply is it's just not recognising the number and as I'm offshore I can't ring 150.

Thanks

[Jon_K]

Thanks @AntBarber.

If you log into your My EE Account, are you able to use our live chat service?

Jon

[AntBarber]

Hi John are you getting this reply? 

[Katie_B]

Hello @AntBarber. 

We have received your reply. 

Have you tried our online chat service which was recommend by Jon yesterday?

Katie 🙂