I placed an order on Monday 17th as an early upgrade to a Apple Watch series 4 ( from a series 3) I had a text message directly after saying order confirmed with and order number and a payment including its postage was taken and left my bank account the next morning.
Ive had no email or updates and my order still just shows as confirmed but there is no eta for delivery etc
so I’ve been charged the one off £29 and postage but nothing since, what’s going on, I was original told when I phoned the order though that my watch would come Friday, i had a feeling it wouldn’t but having had no updates and money taken from my bank account I’m not impressed.
Yes I ordered Last Monday so been a week now and still waiting for an update with eta.
My payment for for the upgrade and the postage left bank account on Tuesday morning, so assumed my Ofer was about to follow.
A week later and im still waiting for my order status to update, I spoke to EE a few times and get different responses each time, last communication I had with them I was told they had them in stock at the warehouse and I would get a DPD update on Sunday ( yesterday) that never happened.
@Boroboy, Glad you have had an update and know when to expect your order, this is quite normal, when something new comes out, no matter how much stock EE, or any other network for that matter, get in, after the first lot of orders, which are many, customers, who order later, do often have to wait for stocks to replenish.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
