Iphone

[RyanNapper123]

I made an order for Iphone 13 Pro last Wednesday, the guy on the phone told me I should expect it Thursday if not definitely Friday. I got the email confirmation after the phone call but my tracking has not updated yet. I also ordered airpods with them that aren’t here yet

Should I be concerned or is there a genuine shortage? I don’t really want to start paying for a phone I do not have. Thank you in advance

[Leanne_T]

Hi @RyanNapper123

Thanks for coming to the community. 

Which size and colour iPhone did you order? 

Also, which AirPods did you order? 

Thanks 🙂

Leanne.

[RyanNapper123]

Hey there, i ordered iphone 13 pro 128gb in gold, as for the airpods i got was the ones with wireless case

Thank you 🙂

[Leanne_T]

Morning @RyanNapper123

Thanks for coming back to me. 

This device is currently showing 'Usually despatched within 14 days'

As soon as your order has been dispatched, you will get a message from DPD to let you know when this will be delivered. 

If you would like to check your order, please get in touch with our Mobile Care team.

Leanne.

[RyanNapper123]

Okay so there’s nothing to worry about, thankfully. I was just confused about being told one thing and another thing happened. 

Thank you for your help, i am very excited for it to arrive! 

[Leanne_T]

No problem @RyanNapper123

Have a lovely Christmas 🙂

Leanne. 

[RyanNapper123]

Hi, I ordered an Iphone 13 Pro in gold (128gb) with wireless airpods, about 2 weeks ago or more. My estimated delivery date was the 2nd of December, when i go to track my order it says something about being an issue with my order details 

I have already paid money upfront for these and for it to not be delivered when it says dispatch within a week is pretty annoying. I know everyone is busy but to be told one thing for another to happen isn’t right. Id appreciate if i could speak to someone who can do something about this and try get my order out, its beginning to become a joke now. 

[James_B]

Hi @RyanNapper123,

I'm sorry to hear you haven't received your order yet. We're dispatching back orders on a first come, first serve basis and we'll send you a text with DPD tracking details as soon as stock arrives to fulfil your order.

James

[RyanNapper123]

My iphone arrived yesterday, but my airpods didnt, i am confused about this, can you help please?

[Katie_B]

Hello @RyanNapper13. 

Thanks for coming to the community. 

Can you confirm which AirPod's you ordered?

Are you aware if they were in stock when you placed your order?

Speak soon, 

Katie.