My order didn't come through Yet

[Kash6]

Hello community, 

I’ve never expected this to happen, on the 4th of December i went to a EE STORE. In central London and placed an order for an iPhone 12 pro max 512gb graphite which was supposed to come in three weeks as the CSA told, i just keep getting a email, saying good news your order is coming soon, I already paid the upfront and everything, and on the email its says i need to pick it up from the store when its ready, but due to Covid all the stores are closed when i call the customer service no one wants to help. Please admin can u sort this out for me 

Kind regards 

Kash.

[Christopher_G · Accepted solution]

Hi @Kash6

Welcome to the community and thanks for ordering.

We are working with Apple to get this to you as soon as possible. We are sorry for the delay.

If the store is closed when the phone is ready to deliver, it'll be sent to your account address.

Chris