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iPhone 12 Pro Upgrade

Dazzlejones
Investigator
Investigator

‎05-01-2021 08:08 AM

Hi. 

I ordered an upgrade last week... no sign of it and no eta. Came here and realised there’s little chance of me seeing my new phone anytime soon. 

However, you have sent me continual reminders to return my old phone by the 12th! Is the deal off if I don’t return it... because on your website you say I don’t need to return it until I get my upgrade. Confused by your mixed messages 

 

thanks

 

Darren

0 Helpful
1 REPLY 1
Christopher_G
EE Community Support Team

‎05-01-2021 09:03 AM

Hi @Dazzlejones

 

Welcome to the community and thanks for ordering.

 

You won't be expected to return the old phone until you receive your new one.

 

If you continue to receive these messages, I'd recommend speaking to our Mobile Care team.


Chris

0 Helpful