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My new sim card keeps showing no service!

Chong1
Contributor
Contributor

‎05-11-2020 05:41 PM

My new sim card keeps showing no service!

0 Helpful
13 REPLIES 13
Chong1
Contributor
Contributor
In response to Katie_B

‎06-11-2020 02:52 PM

no. i don't have the old sim card.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Chong1

‎06-11-2020 03:27 PM

Hi @Chong1,

 

When did you receive your new phone?

 

It can take up to 24 hours for your new SIM to activate.

 

Thanks

 

James

0 Helpful
Chong1
Contributor
Contributor
In response to James_B

‎06-11-2020 03:29 PM

I received it yesterday and it has been more than 24 hours.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Chong1

‎06-11-2020 03:32 PM

Hi @Chong1,

 

In that case, please get in touch with Customer Care so a member of the team can check your new SIM is ready to use.

 

They'll be happy to help.

 

James

0 Helpful