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My ee smart hub keeps dropping connection and needs restarting every 2 hours

Tyb1998
Investigator
Investigator

‎29-07-2021 09:16 PM

My ee broadband keeps dropping connection and needs restarting every 2 hours for the past week or so.

0 Helpful
15 REPLIES 15
XRaySpeX
EE Community Star
EE Community Star
In response to Tyb1998

‎29-07-2021 10:11 PM

DSL Filters 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Tyb1998
Investigator
Investigator
In response to XRaySpeX

‎29-07-2021 10:16 PM

i will check and respond if i have one!

0 Helpful
Tyb1998
Investigator
Investigator
In response to XRaySpeX

‎29-07-2021 10:20 PM

i havent got one of those !

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Tyb1998

‎29-07-2021 10:28 PM

1 or 2 would have come with any router. They're worth keeping. W/out 1 you cannot check for noise on your line, which is the most probable cause of your issues.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Tyb1998
Investigator
Investigator
In response to XRaySpeX

‎29-07-2021 10:30 PM

is there anyway i can fix the issue with out this?

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Tyb1998

‎29-07-2021 10:38 PM

W/out checking we can't know if there is noise & if there is, whether it's your noise or the ISP's. Just go & buy a filter.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP