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27-09-2021 10:50 AM
27-09-2021 10:55 AM
Hi @Kh333
Welcome to the EE community
Without knowing full details of your query, it's worth being aware of the terms of the Direct Debit guarantee -
"If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society"