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My bill

Ambercaitlin
Visitor

‎24-07-2021 09:42 AM

Hi, my bill for last month was taken out my bank last night (£20) but when I went back into my online banking this morning they have put that money back into my bank. Can you tell me why this has happened please. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎24-07-2021 10:03 AM

@Ambercaitlin : This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
mikeliuk
Ace Contributor
Ace Contributor

‎24-07-2021 10:08 AM

Hi @Ambercaitlin ,

 

Unless you see both a debit line and I credit line, I suspect you are just waiting for the debit to register in your bank account.

 

Recently I've noticed that I've been notified of bills being paid by Direct Debit roughly two to three days before the corresponding debit shows in my account.

 

Hopefully all will be normal in a few days. Good luck!

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