My air pod order hasn’t arrived

[Rach147]

I have a confirmation email that my air pods are on the way and have had nothing from DPD like usual

[Northerner]

Hi @Rach147 

You will only receive a text when your delivery is due, so if they are on the way it should be any day now. If you want a more accurate delivery day then give CS a call on 150.

Thanks

[Rach147]

Hi 

I received the email on the 18th Sept hence why I thought I should have had a message by now as I ordered something that was out of stock two days later and that has arrived to day and had regular updates from DPD

I have tried 150 and all they say is DPD will be in touch hence why I tried here as a last resort before cancelling the order and complaining. 

Thanks for the reply 

[Christopher_G]

Hi @Rach147

Welcome to the community.

Were the Mobile Care team able to give you a tracking number or a DPD consignment number?

Chris

[Rach147]

Hi Chris 

the only number I have is the order ref 

xkoXXXXXXXXX the email just stated DPD will contact you and have had nothing else yet.

Regards

Rachel

[MOD EDIT: Please do not post order numbers in the public forum, thanks]

[Christopher_G · Accepted solution]

OK, thanks @Rach147

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris