My EE

[Eyks]

It says I can’t access myEE is this just on my page or everyone’s?

[Katie_B]

Hello @MissVicky. 

Thanks for coming to the community. 

What error are you seeing?

Do you see this via the app or My EE online?

Speak soon, 

Katie.

[MissVicky]

It is on both. I don't appear to be able to upload screen shots on here.

App says: Sorry, we're unable to show all the information you want right now. Try closing the app and coming back a bit later.

Website says: Sorry, we're having trouble showing this right now. 

This has been like it for over a week. I have removed and reinstalled the app but it's clear from all the other users that this is much more widespread.

[Katie_B]

Thanks for getting back to me @MissVicky. 

I am unaware of this being experienced recently by other users. 

Have you reported this to our technical care team?

I would love to see if I can help further. 

Speak soon, 

Katie 🙂

[MissVicky]

How would I report this? 

I also suggest you take a look at the app reviews as there are lots of complaints for this issue.

And why is the Twitter team ignoring messages they're getting about it too?

[Katie_B]

Hi @MissVicky. 

Please give our technical care team a call on 150, the team will be able to look into this further for you. 

Katie 🙂