My EE

[Eyks]

It says I can’t access myEE is this just on my page or everyone’s?

[Profile closed · Accepted solution]

Hi @Eyks 

Welcome to the EE Community,

MyEE is currently undergoing maintenance please try again tomorrow morning.

Thanks,

David.

[TZaheer112]

Hi, does anyone know when the EE app will be active because I need to gift data and I cannot do it and it is urgent, it just says we are improving the app? 

[XRaySpeX]

@TZaheer112 , @19634 : MyEE is currently undergoing maintenance. Please try again tomorrow morning.

[Christopher_G]

Hi @19634

Welcome to the community.

Do you need some help with your My EE account? Please let us know a bit more information so that we can help you.

Chris

[Damiandjddobson]

I would just like to say hey how can it be so hard to check my my data usage and try and find out how to get get either a add-on or or to buy a package I just need help with this please thank you you yours sincerely Damian Dobson

[James_B]

Hi @Damiandjddobson,

Welcome to the EE Community. 🙂

Have you registered for My EE and downloaded the app?

James

[XRaySpeX]

@Damiandjddobson : Look at http://add-on.ee.co.uk/status when not connected to WiFi to see your data & credit status.

[MissVicky]

Neither the APP or the Website have been working properly for over a week. I have not been able to view my charges at all and get the same error message every time.

There are lots of complaints about this in the past few days but nobody has posted a valid response. Does nobody review the complaints on the App Store?

I have asked the Twitter team 3 times and shown the screen shot and been totally ignored.

Tried to phone as well today and after over 10 mins waiting for the call to be answered I gave up.

It might be good to reply to your customers, fix the problems and at least put something on the APP or your website to acknowledge you have issues!