cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Moving aborad

maxor93
Explorer

I've recently moved abroad and won't be returning anytime soon, and so I want to switch my monthly plan to pay as you go, whilst keeping the same number. Can anyone advise me on how to do this please? 

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

You need to call CS & cancel your contract & at the same time request that it be moved to PAYG. However EE PAYG SIMs need 1st activating on EE's home UK network. So you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
_MrR_
Scholarly Contributor
Scholarly Contributor

Are you in a minimum term for your current contract? You'll need to factor this in to any decision making as if you are, it may be best to continue paying monthly rather than have the early termination fee in one go.

 

Assuming you're not (or you are and you're happy to pay the termination fee), contact EE customer services and cancel your contract. Be clear to them you want them to move the service to prepaid rather than disconnect your number. 

 

The other alternative (if you want to switch in less than 30 days) is buy a PAYT sim from an alternative network and then generate your PAC from EE and port it over.

 

However as you mention you're already overseas, plan A (contacting EE) may be be the best way forward.

 

Out of interest, where have you moved to?

Im at the end of the contract so good timing I guess. 

 

Will give customer service a call, thanks for your help. 

 

And ive moved to Hong Kong 🙂 

_MrR_
Scholarly Contributor
Scholarly Contributor

Hong Kong - I'm so jealous 😀