Hello. My name is xxx xxxxxxx and I am new to this Forum. I have a Pay As You Go account with EE on my Apple I phone IS and have made very few calls over recent months. However, it has twice happened to me that I top up the balance on my phone- firstly with £30 and then next month £20 and the same has happened on each occasion: A few weeks later I get a message on my phone saying that I have only 50 pence worth of credit.
I spoke to a lady on the EE Chat network to report this, she told me that it was something to do with anti- virus (or something like that); I cannot remember the exact details as this was about a month ago: Either way, I was persuaded that the money being siphoned out of my account was for a vital service.
I got my mobile phone replaced in March but have kept the old number (the previous phone was a little Nokia that had no facilities to take pictures, connect to Internet, etc.). Before that time I had no problem, I could put £50 on my phone and I knew that it just went on phone- calls and texts. Now, I see that the money I put into my phone gets siphoned off (I live at home and my parents pay for Internet).
I would like to be able to control and see what goes into and out of my mobile phone balance (and for what purposes). I don't remember buying Anti Virus Security for my phone when I got this changed in March. If I put money onto my phone I want that to be reserved for making phone calls, texts and the like- its why I have a Pay As You Go so I can control what I spend. I would like (if possible) to pay for anything else (should I decide to) from my bank- account from where I get an itemised statement each month!
Any suggestions as to how I resolve these matters quickly. I have not been using my phone for calls or texts (I cannot even check my Voicemail as that costs money) because I have- understandably- not been topping up my phone for a month!
xxx xxxxxxx
(xxxxxxx)
[mod edit: please do not post personal information on the public board. Thanks!]
