Community Activity

Broadband test speed not working

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...

Lifein4k by Visitor
  • 129 Views
  • 3 replies
  • 1 Helpful

File Sharing

I'm trying to share files across my home network with a combination of windows 10/11 computers. I've followed all the setup instructions I can find to do with windows but I'm sill having no joy. Are there any settings on the EE Smart Firewall I need ...

HuwJo by Investigator
  • 72 Views
  • 6 replies
  • 0 Helpful

Ordering 1.6GBPS

Hi All, i am trying to order 1.6 Gbps line The order goes through ok at the beginningA ,bit of the back story first, I have 2 ONTs at my property, one was EE 900, but has just been canceled, to try to reorder the 1.6 on this lineThe other ONT is with...

Rbrace161 by Investigator
  • 177 Views
  • 10 replies
  • 1 Helpful

Re: Re: Can't contact EE by phone

HI , I NOW HAVE MY SAMSUNG PHONE BACK FROM BEING REPAIRED BY EE .NOW THE PHONE  ALWAYS ASKS FOR A PASSWORD BEFORE OPENING . BEFORE IT WENT AWAY IT DIDN,T NEED THIS PROCESS ?REGARDS JULIAN . 

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 34479 Views
  • 270 replies
  • 87 Helpful

PS Portal away from home

I’ve just purchased a PS Portal thinking o had a great setup at home, that it would be good to take that on the road. I have an All Rounder plan for my iPhone, and I’m on the 900mb full fibre at home, streaming on the best network for gaming therefor...

Roaming removed.. can I get some sort of add on?

My roaming add on has been removed. Extremely annoying as I’m out of the country more than I’m here! Mostly USA. I tried to change my add on from EU to ‘ROM’ whatever that is but it’s greyed out and won’t let me switch. Is there any way I can add int...

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Vfisher78 by Contributor
  • 190 Views
  • 19 replies
  • 1 Helpful