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Top up

Zainab67
Visitor

‎01-12-2021 08:48 PM

I have topped up on my phone.. but for some reason i am not getting what I usually get. I do get unlimited texts and minutes but instead my money is being cut. I just topped up £10 but have £9.65 balance. Why is that? I wanted it sorted as soon as possible

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎01-12-2021 09:23 PM

@Zainab67 : I would say that you've made a 1 min. chargeable call to a no. other than a UK 01, 02 or 03 landline or a UK 07 mobile.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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