Mobile broadband unlimited data not actually unlimited?

[RaggyT]

Hi, not sure if this is the right section to post in....

I have the Mobile Broadband router and everything has been fine for the last 2 months, then 2 days ago i started getting low speeds, between 2-6mbs. I've logged into my account and there's a notification saying I've used all my data and should buy more to get back up to full speed. It's supposed to be uncapped, unlimited data!? I went on live chat and was given an automated message that its a 10min wait... then another message saying it was taking longer than expected to speak to an agent.... then live chat closed for the night. Does anyone else have unlimited data and received the same message?

[Northerner]

Hi @RaggyT 

As per the T&C 

UNLIMITED PLANS
50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more
devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will
consider usage above 600GB/month to be non-personal use and have the right to apply traffic management
controls to deprioritise your mobile traffic during busy periods or to move you to a business plan. You can gift
up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance
will be added to the giftable allowance.

Thanks

[RaggyT]

Hi Northerner,

I'm in the UK. I've used 57gb. I only have my laptop and phone connected and I don't gift data. So should be no reason for me receiving that message and being restricted right? 

[Christopher_G]

Hi @RaggyT

Welcome to the community.

I would suggest trying the live chat team again or calling 150 to check your account. They'll be able to check what's going on with your account.

Chris