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Mistakenly bought a second SIM contract instead of upgrading...

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athoms15
Explorer

‎07-11-2020 01:19 PM

So I was trying to upgrade my now-expired contract to a cheaper one and somehow managed to buy a second SIM contract instead. Is there any way to cancel this second contract without phoning directly? Am I able to take the new SIM into my local shop when it arrives and have it cancelled in there? Or can it be cancelled somehow through the website?

 

Thanks for your time.

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1 SOLUTION

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XRaySpeX
EE Community Star
EE Community Star

‎07-11-2020 01:56 PM

Yes, if you ordered it by phone or online & you are within your statutory 14-day cooling-off period. If so, fill in the cancellation form and email channel.returns@ee.co.uk - see Help cancelling a mobile phone contract within 14 days

 

If you didn't buy in s shop you can't return it to a shop. Any EE shops are closed due to lockdown.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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XRaySpeX
EE Community Star
EE Community Star

‎07-11-2020 01:56 PM

Yes, if you ordered it by phone or online & you are within your statutory 14-day cooling-off period. If so, fill in the cancellation form and email channel.returns@ee.co.uk - see Help cancelling a mobile phone contract within 14 days

 

If you didn't buy in s shop you can't return it to a shop. Any EE shops are closed due to lockdown.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP